International Voice Process Executive

Job Description

The CTC Agency is a trusted recruitment partner for leading global clients in the BPO sector. We are currently hiring energetic and customer-focused individuals for an International Voice Process role in Hyderabad. If you have excellent communication skills and a passion for customer service, we’d love to hear from you!

Job Summary
As an International Voice Process Executive, you will handle inbound and/or outbound calls for international customers, resolve queries, provide product/service information, and ensure customer satisfaction.

Key Responsibilities
Handle inbound and outbound international customer calls professionally
Resolve queries related to products, services, or billing
Maintain customer satisfaction through excellent service delivery
Follow communication scripts, guidelines, and procedures
Record and update customer interactions in the system
Meet performance metrics such as call quality, handling time, and customer feedback

Required Skills & Qualifications
Minimum qualification: 10+2 or any graduate
0–2 years of experience in a voice process (Freshers with good English are welcome)
Excellent spoken English with a neutral or US/UK accent
Strong listening, communication, and interpersonal skills
Willingness to work in night shifts or rotational shifts
Basic computer knowledge and typing skills

Benefits
Competitive salary + performance incentives
Transport facility for night shifts
On-the-job training and growth opportunities
Supportive team and management
Opportunity to work with international clients

Start your global career today!
Apply now and become part of a fast-paced, growth-oriented environment.