1. Introduction
At The CTC Agency, protecting the privacy and security of our customers’ data is a top priority. This Customer Data Policy outlines how we collect, use, store, protect, and share your personal information. It also details your rights and choices concerning your data.
By using our services, you agree to the terms of this policy.
2. Data We Collect
We collect various types of information to provide and improve our services, including:
2.1 Personal Data
Full name
Contact details (email address, phone number, postal address)
Payment information (bank details for refunds, billing info)
Professional information (company name, job title)
Identification documents (where legally required for verification purposes)
2.2 Usage Data
Interaction details with our services (service requests, support inquiries)
Website usage data such as IP address, browser type, pages visited
Device and connection information
2.3 Communication Data
Emails, calls, or messages exchanged with our team
Feedback, survey responses, or complaints submitted by you
3. How We Use Customer Data
We use your data for the following purposes:
To provide and deliver our services efficiently
To verify your identity and process payments securely
To communicate with you regarding your account, services, and updates
To personalize your experience and improve our offerings
To comply with legal and regulatory obligations
To analyze service usage and enhance our website and support
To prevent fraud and ensure security
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties.
We may share data with trusted third-party service providers who assist us in delivering services (e.g., payment processors, cloud hosting) under strict confidentiality agreements.
We may disclose data when required by law, regulation, or court order.
In case of business transfer (merger or acquisition), customer data may be transferred as part of assets.
5. Data Security
We employ industry-standard technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.
Access to your personal data is restricted to authorized personnel on a need-to-know basis.
Despite our efforts, no data transmission over the internet can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
When data is no longer required, it will be securely deleted or anonymized.
7. Your Rights Regarding Your Data
Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data where legally permissible.
Restriction: Request restriction of processing under certain circumstances.
Objection: Object to the processing of your data for marketing or other legitimate interests.
Data Portability: Request to receive your data in a portable format.
Withdraw Consent: Withdraw consent for data processing where consent was the legal basis.
To exercise these rights, please contact us at contact@thectcagency.com.
8. Cookies and Tracking Technologies
Our use of cookies and similar technologies is described in our Cookies Policy which forms part of this Customer Data Policy.
9. International Data Transfers
Your data may be processed and stored in India or other countries where our service providers operate.
We ensure appropriate safeguards are in place to protect your data during such transfers.
10. Children’s Data
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal data from children under 18.
If we learn we have collected data from a child without parental consent, we will promptly delete that data.
11. Changes to This Policy
We may update this Customer Data Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Customer Data Policy, please contact us:
Email: contact@thectcagency.com
Phone: +91 7660011013
This Policy is effective from 06/03/2025
