1. Introduction

The CTC Agency is dedicated to providing professional services related to business growth, career consulting, recruitment, digital marketing, and related solutions. As a service-oriented agency, we do not sell or deliver any physical products.

This Shipping and Return Policy explains the absence of shipping and clarifies our return process in line with our service offerings.

2. Shipping Policy

2.1 No Physical Products Sold

• The CTC Agency provides services exclusively and does not offer any tangible or physical goods for sale.

• Therefore, there is no shipping, handling, or delivery involved in any transactions made with us.

• All services are delivered digitally, via email, online platforms, telephonic consultation, or other agreed means.

2.2 Digital Delivery and Service Execution

• Service delivery timelines and modes will be communicated to clients at the time of order confirmation.

• Delivery of digital services is instantaneous or as per mutually agreed schedules.

• Clients are responsible for providing accurate contact details and communication channels to facilitate service delivery.

3. Return Policy

3.1 Applicability to Services

• Since The CTC Agency offers services and consulting, the concept of returning physical goods does not apply.

• Refunds and cancellations are handled strictly as per our Refund and Return Policy.

3.2 Refund and Cancellation Terms

• Refund requests must be made within 4 hours of payment as per our Refund Policy.

• No refunds will be processed after this period except under exceptional circumstances initiated by The CTC Agency.

• All refunds are subject to deductions of service charges and are processed only through NEFT, RTGS, or bank transfers.

3.3 Non-Returnable Services

• Services that have been partially or fully delivered are not eligible for refunds or returns.

• Customized consulting, training, or project work once commenced cannot be returned or cancelled.

4. Dispute Resolution

• If you have any concerns or disputes regarding service delivery, refunds, or policies, please contact us promptly.

• We strive to resolve all issues fairly and professionally through our customer support channels.

5. Contact Information

For any questions regarding our Shipping and Return Policy or other inquiries, please contact:
Email: contact@thectcagency.com
Phone: +91 7660011013

This Shipping policy is effective from 06/03/2025